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Originally Posted by Steve A new section has been added to the Zero Tolerance procedure to protect patients and relatives from aggressive staff
Any member of staff who is aggressive, violent or threatening to a member of the public can be dealt with under the hospital’s Disciplinary Procedure.
This has been brought about because staff just got away with threatening public, as did the customer relations manager when she threatened my wife and I, when I told her my wife needed urgent treatment, because of a doctor being negligent.
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Zero telorence approaches are often adopted out of sheer frustration due to (usually) mismanagement by the bodies that cannot find another equally fair alternative solution to a problem.
I feel that Steve in the past has been subjected to misleading information from health bodies which has led to a mistrust that he needs feel to be publicised, not only to make aware the dangers of potential maladminsitration, but also to make others aware of their need to question the current system when their loved ones may be given misleading information regarding recommended or prescribed drugs.
We place all our trust in the health service and expect a level of service that reflects that trust. If the level of service we feel is not meeting our needs we do have a right to voice our opinion and make that voice known to others.
This can often lead to misunderstandings between staff/doctors who work long hours and the public/patient who also are in distress through need of immediate care and attention.
As far as 'procedures' are concerned, there should be a complaints procedure for all patients or relatives thereof to follow.
Zero tolerance to me is akin to anger management, a sort of last resort. We all need tolerate each other to an extent.
If a member of hospital staff is aggressive, threatening, or violent towards patients or their relatives then this should be recorded and lodged as a complaint. I feel that hospital staff (including doctors) are more prone to insults and violence from outpatients, and that Steve needs to vent his anger in the correct way by notifying the medical board of the innacuracies relayed to him by professional bodies.
There will always be misdiagnoses due to several reasons, this should not happen, and Steve knows that we are of his opinion that the public should be aware. In the meantime, we should all adopt a precautionary approach and continue to monitor the drugs we are allocated from hospital. Unfortunately, our health requirements are forever adjusting, but are not being maintained by medical science...