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Originally Posted by Steve A new section has been added to the Zero Tolerance procedure to protect patients and relatives from aggressive staff
Any member of staff who is aggressive, violent or threatening to a member of the public can be dealt with under the hospital’s Disciplinary Procedure.
This has been brought about because staff just got away with threatening public, as did the customer relations manager when she threatened my wife and I, when I told her my wife needed urgent treatment, because of a doctor being negligent.
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I've come across rude staff at various hospitals in my time but never been threatened by one or heard of anyone else being threatened by staff. I think you're just angry at your treatment and are making things seem worse than they probably were out of anger.